Return Policy

At LiveZorro.com, we strive to provide you with the highest quality products and exceptional customer service. If you are not 100% satisfied with the item(s) you have received, please contact us within 7 days of receiving your order to initiate the return process.

Eligibility for Returns:

1. The item(s) must be in their original condition, unused, and with all tags and packaging intact.
2. Returns must be initiated within 7 days of receiving the order.
3. Proof of purchase, such as the order number or receipt, may be required for processing the return.

Return Process:

1. Contact our customer support team within the specified timeframe to request a return. You can reach us by email at support@livezorro.com or by calling our dedicated helpline.
2. Provide us with the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will guide you through the return process, providing any necessary instructions and addressing any concerns or queries you may have.
4. Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed.
5. Pack the item(s) securely, including the original packaging and any accessories or documentation that came with it. Please ensure that the package is properly sealed to prevent any damage during transit.
6. Ship the item(s) back to us using a reliable and traceable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to a fault on our end.
7. Once we receive the returned item(s) and verify their condition, we will process the refund or exchange according to your preference, as outlined in our return authorization.
8. Refunds will be issued in the original form of payment, and exchanges will be subject to product availability.

Please note that LiveZorro.com reserves the right to refuse returns or apply restocking fees for items that do not meet the eligibility criteria or are returned outside the specified timeframe.

If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and provide a smooth return experience.

Thank you for shopping at LiveZorro.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.